Pace uses a transportation system called Trapeze. Trapeze calculates the trip by provider cost multiplied by miles traveled. The miles traveled are calculated differently than map quest or some of the other on-line mapping systems. For further explanation, contact Pace/Ride DuPage operations at 312-341-8000.
Rider fares are predetermined by funding sponsors. The exact fare will be notated next to each trip on the manifest.
The driver collects the fare and the fare amount will be subtracted from the provider’s cost for that trip. The monthly payment will reflect the provider’s trip cost minus the fare collected.
Every month.
The cost of the trips minus the fares, minus the liquidated damages, plus no show, cancel at the door and late cancel rider fines.
For every trip that is cancelled less than 30 minutes of the ride or is a no show, the provider gets $10.00.
Late trips and missed trips. A late trip is an arrival time that exceeds the 15 minute window of the scheduled pick up time. A missed trip is an arrival time of more than 60 minutes.
Late trips
Each pick-up that does not meet the 95% standard for on-time performance, 40% of the value of an average cost per trip for the month will be deducted from the provider’s monthly payment.
EXAMPLE: 100 trips performed
90 trips on time (5% less than 95%)
5 trips performed below standard x $10
average monthly cost per trip = $50 x 40% = $20 deducted from provider’s
monthly payment.
Missed trips
Twice the cost of one way of the trip will be deducted from the provider’s monthly payment
The provider may focus on one or all areas in DuPage County. The provider may specify a township or city.
The provider can pick and chose the trips offered by the call center.
For every trip that is cancelled less than 30 minutes of the pick up time or is a no show, the provider gets $10.00.
2, if the vehicle is a van and 4, if the vehicle is a sedan.
No. We would prefer if a provider has both as it’s difficult to come by wheelchair accessible vehicles but it’s not required.
Wheelchair accessible vehicles must meet ADA standards which are available online, Part 38—Americans With Disabilities Act (ADA) Accessibility Specifications For Transportation Vehicles.
Contact Pace Ride DuPage Operations at 312-341-8000